FREQUENTLY ASKED QUESTIONS
How can I track my order?
When we ship out your order, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your order is. Please feel free to contact us if you are having trouble locating your order.
How can I return or exchange my order?
We can’t accept returns on coffee due to its perishable nature. However, we want you to be 100% satisfied with your purchase. If you are not satisfied with your purchase for any reason, contact us and we will do everything we can to ensure your satisfaction.
We accept returns or exchanges on defective or unused items. If your merchandise is faulty, we certainly want to make it right. Unfortunately, we cannot accept returns on used merchandise. Please be sure all merchandise (excluding coffee) items are returned or exchanged within 30 days of the purchase date. Unfortunately, we cannot refund the price of shipping.
What is our 100% Satisfaction Guarantee?
We stand behind our products 100%. If you are not satisfied with our coffee or other products for any reason, simply contact us. We will make sure you are happy. Our customers love our products and our company and their continued support is testament to our commitment to quality and satisfaction.
Do you ship to APO Address?
Yes. Be sure to enter the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information. Unfortunately we do not have a good way to provide tracking for APO shipments since once it leaves the USPS and enters the military/diplomatic mail system, we have no visibility.
What shipping carriers do you use?
We use the United States Postal Service, UPS and Fedex. We offer flat rate shipping for most orders based on the destination, order weight, and shipping service.
Is Blackout Coffee Fair Trade Coffee?
We strive to be different, rising above coffee free trade or fair trade. Blackout Coffee searches for the best quality coffee beans, working directly with farmers and local co-operatives ensuring that the farmers are paid well above the fair trade prices. This provides an incentive for the farmers to produce excellent coffee and improve the standard of living in their community. It’s all about building a connection with whoever we are buying the coffee beans from.
At Blackout Coffee, we are well aware of the sweat and grind our growers put into harvesting their coffee beans. This provides us with an understanding of the uniqueness and originality behind the taste of each coffee. We want you to feel this in every cup of coffee that has our brand name imprinted on it.
What is the difference between Single Origin Coffee and Coffee Blends?
Coffee blends are created by blending various coffee beans from different origins to meet a desirable flavor profile.
Single origin coffees beans come from one place only, usually from a certain region or farm. They can have unique flavor profiles and they tend to be available only during certain times of year.
How should our coffee be stored and how long is it good for?
We recommend storing coffee in an airtight container in a cool dark place. Moisture, oxygen, and light degrade the freshness of coffee. Fresh Coffee is best! We recommend drinking your coffee within 4 weeks from the roast date. After 4 weeks, you may notice a drop in the intensity of the flavor and your coffee may not be as flavorful.
How fresh is your coffee and how soon after roasting will it ship?
We roast our coffee daily, and ship within 48 hours of roasting – many orders will ship same day. Our coffee is guaranteed fresh!
How does Blackout Coffee give back?
Blackout Coffee Company is a proud supporter of our military. We make it part of our mission to give back to our military by sending donated coffee to deployed troops. This is why we created Operation Blackout. Help us by donate a coffee package.
Do you have loved ones deployed or maybe just want to put a smile on someone's face? Send them an Operation Blackout Deployment Package! You can chose from a designated unit or a random unit. If you choose a random unit we will send the coffee to our troops that have reached out to us that would like great roasted coffee for their team.
How can I track my order?
When we ship out your order, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your order is. Please feel free to contact us if you are having trouble locating your order.
How can I return or exchange my order?
We can’t accept returns on coffee due to its perishable nature. However, we want you to be 100% satisfied with your purchase. If you are not satisfied with your purchase for any reason, contact us and we will do everything we can to ensure your satisfaction.
We accept returns or exchanges on defective or unused items. If your merchandise is faulty, we certainly want to make it right. Unfortunately, we cannot accept returns on used merchandise. Please be sure all merchandise (excluding coffee) items are returned or exchanged within 30 days of the purchase date. Unfortunately, we cannot refund the price of shipping.
What is our 100% Satisfaction Guarantee?
We stand behind our products 100%. If you are not satisfied with our coffee or other products for any reason, simply contact us. We will make sure you are happy. Our customers love our products and our company and their continued support is testament to our commitment to quality and satisfaction.
Do you ship to APO Address?
Yes. Be sure to enter the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information. Unfortunately we do not have a good way to provide tracking for APO shipments since once it leaves the USPS and enters the military/diplomatic mail system, we have no visibility.
What shipping carriers do you use?
We use the United States Postal Service, UPS and Fedex. We offer flat rate shipping for most orders based on the destination, order weight, and shipping service.
Is Blackout Coffee Fair Trade Coffee?
We strive to be different, rising above coffee free trade or fair trade. Blackout Coffee searches for the best quality coffee beans, working directly with farmers and local co-operatives ensuring that the farmers are paid well above the fair trade prices. This provides an incentive for the farmers to produce excellent coffee and improve the standard of living in their community. It’s all about building a connection with whoever we are buying the coffee beans from.
At Blackout Coffee, we are well aware of the sweat and grind our growers put into harvesting their coffee beans. This provides us with an understanding of the uniqueness and originality behind the taste of each coffee. We want you to feel this in every cup of coffee that has our brand name imprinted on it.
What is the difference between Single Origin Coffee and Coffee Blends?
Coffee blends are created by blending various coffee beans from different origins to meet a desirable flavor profile.
Single origin coffees beans come from one place only, usually from a certain region or farm. They can have unique flavor profiles and they tend to be available only during certain times of year.
How should our coffee be stored and how long is it good for?
We recommend storing coffee in an airtight container in a cool dark place. Moisture, oxygen, and light degrade the freshness of coffee. Fresh Coffee is best! We recommend drinking your coffee within 4 weeks from the roast date. After 4 weeks, you may notice a drop in the intensity of the flavor and your coffee may not be as flavorful.
How fresh is your coffee and how soon after roasting will it ship?
We roast our coffee daily, and ship within 48 hours of roasting – many orders will ship same day. Our coffee is guaranteed fresh!
How does Blackout Coffee give back?
Blackout Coffee Company is a proud supporter of our military. We make it part of our mission to give back to our military by sending donated coffee to deployed troops. This is why we created Operation Blackout. Help us by donate a coffee package.
Do you have loved ones deployed or maybe just want to put a smile on someone's face? Send them an Operation Blackout Deployment Package! You can chose from a designated unit or a random unit. If you choose a random unit we will send the coffee to our troops that have reached out to us that would like great roasted coffee for their team.