Shipping & Returns

USA Shipping

Blackout Coffee Co. ships Monday through Friday, from our facility in Florida, US. All coffee is freshly roasted by hand and is shipped from our facility within 1-2 business day(s). For shipping itself you should expect the shipping carrier to take 1-5 business days to deliver your package. You will receive a shipping notification email, which includes your tracking number, once your order is shipped.

Please note, during holidays and sale events, shipping may get delayed.

The flat rate shipping fee is $6.95 for orders below $49.

FREE Shipping

We offer FREE shipping for the 48 Contiguous States in the USA on all orders over $49. Coffee Club orders ship FREE.

Coffee Club Shipping

Coffee Club Subscription orders ship FREE for the 48 Contiguous States in the USA. Coffee Club currently not available in these US States & Territories:

  • Alaska
  • American Samoa
  • Guam
  • Hawaii
  • Northern Mariana Islands
  • Puerto Rico
  • Virgin Islands

Coffee Club subscription orders may be cancelled or pause up to 48 hours prior to Your subscription date.

International Shipping & Customs

We can ship virtually to any country in the world, but each country has its own importing rules. It is up to the client to know his/hers country laws and regulations.

Tariffs, import duty and taxes are the customers responsibility.

Order Cancellation

One-time purchase can be canceled if it has not gone into fulfillment. Orders marked as "Fulfilled" NO longer can be cancelled.

Coffee Club subscription orders may be cancelled or paused up to 48 hours prior to Your subscription date.

*NOTE: All purchases and order changes made by customer and/or staff are recorded (date/time stamped) for transparency.

Returns

At Blackout Coffee Co., we care about your satisfaction! We stand behind our products 100%. If you are not satisfied with our coffee or other products for any reason, simply contact us. We will make sure you are happy. Our customers love our products and our company and their continued support is testament to our commitment to quality and satisfaction.

We accept returns or exchanges on defective or unused items such as apparel and mugs. We cannot accept returns on used merchandise. Please be sure all merchandise (excluding coffee) items are returned or exchanged within 30 days of the purchase date for a store credit, a refund, or a replacement. Original shipping fees will be deducted from credit or refund.

Customer is responsible for all return fees.

Coffee due to its perishable nature and to food regulations, cannot be returned for credit or refund.

Special edition coffee, gift boxes and custom products (including grinds) CANNOT be returned.

Pre-ordered items cannot be returned and are not eligible for refund or exchange.

Lost Shipments

If a shipment has been lost by the carrier (i.e. USPS, UPS, Fedex, DHL,...) and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the customer and the delivery confirmation shows "delivered" then our guarantee has been fulfilled and we will not reship free of charge.