• When your order is shipped, an automatic email will be sent to the email address you provided during checkout. This email contains a clickable tracking number that allows you to monitor the exact location of your package.
  
  For added convenience, you can also track your order directly on our website. Follow these simple steps:

1. Visit our website at Blackout Coffee Login
2. Log in to your account
3. Navigate to 'My Orders'
4. Select the specific order you wish to track
5. Choose 'Track Shipment'
6. You will be redirected to the carrier's website where you can access all the latest updates regarding your package.

For a visual guide on how to track your order, refer to the images below:

• To check your order status, follow these steps:

1. Visit our website and log in to your account.
2. Go to 'My Orders.'
3. Find the order you want to check.
4. Click on 'Order Status.'

5. You’ll be redirected to a page that shows the current status of your package.

Here’s what each status means:
Fulfilled: Your items have been gathered, packaged, and are ready to be picked up by the carrier.

Shipped: Your order has been picked up by the carrier and is on its way to you. Get ready to enjoy some great coffee!

Important Notice:
During holidays and sale events, high order volumes may result in an additional three business days for handling and shipping. Rest assured, our team is working diligently to process and ship your orders as quickly as possible. We appreciate your support of our small business!

• Yes, we offer free shipping on all orders of $75 or more within the 48 contiguous states in the USA. For orders below $75, The flat rate shipping fee is between $6.95 - $8.95 for orders below $75.
  
  Additionally, Coffee Club orders also ship free.
  
  To qualify for free shipping, your order subtotal must reach $75 or more after applying any coupons, discounts, or rewards.
  
  

• At Blackout Coffee Co, we stand behind our products with confidence, ensuring that every purchase meets the highest standards of quality and taste. If for any reason you are not satisfied with our coffee or other products, simply reach out to us, and we will make it right.

• Yes. Be sure to enter the country as the United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code.

The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information. 

Unfortunately, we do not have a good way to provide tracking for APO shipments since once it leaves the USPS and enters the military/diplomatic mail system, we have no visibility.

• At Blackout Coffee Co, we are proud to offer shipping services to locations within the United States as well as territories, including APO / FPO / DPO addresses.

• When it comes to shipping your favorite Blackout Coffee products to your doorstep, the company utilizes reliable and efficient shipping carriers. The brand offers customers the convenience of choosing from a variety of trusted carriers, including:
  
  USPS
  DHL
  UPS
  FedEx
  
  NOTE: All orders will ship via USPS, DHL, UPS, or FedEx. The carrier will depend on your location and the weight of the package. If you need a specific carrier you must select it at checkout!
  
  Note: during holidays and sale events, shipping may get delayed.

• We know that knowing the carrier responsible for delivering your order is crucial for many of our customers. Rest assured that the tracking information displayed on our website and the order confirmation email you receive will disclose the delivery carrier handling your package. 

It's worth noting that some carriers utilize last-mile delivery services to ensure your order reaches you as quickly as possible.

If you have any questions regarding tracking or delivery, we recommend reaching out to the carrier directly. Providing them with your order number and tracking number will help expedite any inquiries you may have.

• Return Policy:
  We do not accept returns or exchanges on our coffee, as all of our coffee is roasted to order for peak freshness! Coffee due to its perishable nature and to food regulations, cannot be returned for credit or refund.
  
  
  We accept returns on defective or unused items such as apparel and mugs. We cannot accept returns on used merchandise. Please be sure all merchandise (excluding coffee) items are returned within 30 days of the purchase date for a store credit or refund. Original shipping fees will be deducted from credit or refund.
  
  
  Customer is responsible for all return fees.
  
  
  Special edition coffee, gift boxes and custom products (including grinds) CANNOT be returned.
  
  
  Pre-ordered items cannot be returned and are not eligible for refund or exchange.

• We strive to be different, rising above coffee free trade or fair trade. Blackout Coffee searches for the best quality coffee beans, working directly with farmers and local co-operatives ensuring that the farmers are paid well above the fair trade prices. This provides an incentive for the farmers to produce excellent coffee and improve the standard of living in their community. It’s all about building a connection with whoever we are buying the coffee beans from.

At Blackout Coffee, we are well aware of the sweat and grind our growers put into harvesting their coffee beans. This provides us with an understanding of the uniqueness and originality behind the taste of each coffee. We want you to feel this in every cup of coffee that has our brand name imprinted on it.

• Coffee blends are a result of combining different coffee beans sourced from various origins. This meticulous process is undertaken to achieve a specific and desirable flavor profile that sets each blend apart. Blackout Coffee Co takes pride in their expertise in blending coffee beans to create a unique and unforgettable coffee experience for their customers.

In addition to their signature blends, Blackout Coffee Co also offers single origin coffees. These beans are sourced from a single location, typically a specific region or farm. Single origin coffees are known for their distinct flavor profiles that showcase the unique characteristics of the beans, and they originate from. These coffees are often available seasonally, adding an element of exclusivity to the experience.

• When it comes to dark roasts, we don't hold back. Our lineup of intense and robust coffees is designed to cater to those who prefer their brew on the bolder side. Here are some of our darkest roasts that are sure to satisfy even the most discerning coffee connoisseurs:
  
  1. Brewtal Awakening
  2. Pitch Black Espresso 
  3. 1776 Dark Roast

• At Blackout Coffee Co, we understand the importance of enjoying a cup of coffee that is bursting with flavor and aroma. That's why we roast our coffee daily to ensure that every batch is as fresh as can be. We go the extra mile by shipping your orders within 48 hours of roasting, with many orders even shipping out the same day. This means that when you order from us, you can rest assured that you are receiving coffee that is at the peak of its freshness.

• As coffee lovers, we all want to enjoy a fresh and flavorful cup of coffee every morning. To ensure that your coffee stays at its peak freshness, proper storage is key. Here at Blackout Coffee Co, we take pride in providing high-quality coffee beans, and we want to make sure you get the best possible experience with every brew.
  
  Why Proper Coffee Storage Matters
  
  Coffee is a delicate product that can easily lose its freshness if not stored correctly. Factors such as moisture, oxygen, and light can all contribute to the degradation of coffee beans, leading to a loss of flavor and aroma. To preserve the quality of your coffee, it is essential to store it in the right conditions.

Tips for Storing Your Coffee

- Use an Airtight Container: Storing your coffee in an airtight container helps to protect it from exposure to moisture and oxygen, which can cause it to go stale quickly.
  
- Keep it in a Cool, Dark Place: Light and heat can also affect the freshness of coffee. To prevent this, store your coffee in a cool, dark place, away from direct sunlight or heat sources.

- Freshness is Key: For the best flavor experience, we recommend consuming your coffee within 4 weeks from the roast date. After this period, you may notice a decline in the intensity of the flavor, and your coffee may not taste as fresh.

• Our flavored coffees are carefully crafted using a blend of coffee beans and natural & artificial flavorings, including Propylene Glycol. While we cannot disclose the exact details of our proprietary flavors, we can assure you that our products contain no sugars, sweeteners, carbohydrates, or oils.

• Unfortunately, at Blackout Coffee, our coffee beans are not kosher certified.

• The answer is a resounding yes! Blackout Coffee Co understands that not everyone can consume regular coffee due to various reasons, which is why they have introduced their special Low Voltage Decaf Coffee.

 You can find it easily, simply visit: Low Voltage Decaf Coffee

• Our Decaf coffee beans are currently processed using Methylene Chloride (MC) which is done by our supplier before we receive the beans. Unfortunately, due to shortages, we haven’t been able to get decaf beans using the Swiss Water process as we had in the past.We understand that some customers may prefer decaf beans processed using the Swiss Water process. However, due to recent shortages, we have temporarily shifted to using the MC method. Rest assured, we are actively working to secure a stable supply of decaf beans processed through the Swiss Water method to offer more options to our valued customers.

• At this time, we do not offer samples, but we value your interest in our products. We believe that once you experience the exceptional quality of our coffee, you'll be hooked.

• Blackout Coffee Company is a proud supporter of our military. We make it part of our mission to give back to our military by sending donated coffee to deployed troops. This is why we created Operation Blackout. Help us by donate a coffee package.

Do you have loved ones deployed or maybe just want to put a smile on someone's face? Send them an Operation Blackout Deployment Package! You can chose from a designated unit or a random unit.  If you choose a random unit we will send the coffee to our troops that have reached out to us that would like great roasted coffee for their team.

• At Blackout Coffee Co, we accept the following payment methods:

1. Credit Cards:
   - Visa
   - MasterCard
   - American Express
   - JCB
   - Discover
   - Diners Club

2. Digital Wallets:
   - PayPal
   - Google Pay

• If you've placed an order with Blackout Coffee Co and need to make changes or cancel it, we understand that time is of the essence due to our fast turnaround time on packages. Here's a guide on how you can go about changing or canceling your order:

Contact Us Immediately

The key to modifying or canceling an order with Blackout Coffee is to act swiftly. As soon as you realize there is an issue with your order, we recommend reaching out to us without delay. You can do this by either emailing us.

Provide Necessary Information

When contacting us, please ensure that your email subject line includes "CANCEL/CHANGE ORDER #" to help us quickly identify and process your request. This will streamline the process and enable our team to assist you promptly.

Customer Service Availability

Our dedicated customer service team is available to assist with order changes Monday through Friday from 9 AM to 5 PM EST. During these hours, we will make every effort to accommodate your request and ensure that your order is adjusted accordingly. However, please note that once an order has been shipped, we may not be able to make changes.

• We are always looking for exciting partnerships with businesses that share our passion for specialty coffee. Our wholesale partners are vital to us, and we are dedicated to their success. We take pride in working with businesses of all sizes who are enthusiastic about premium coffee.
  
  
  Getting started as a wholesale partner with Blackout Coffee is simple. Just visit our Wholesale Registration page to complete the sign-up process and get your wholesale account approved.
  Once approved, you'll have access to our full range of products and can place bulk orders to suit your customers' needs.
  
  After approval, make sure to use the correct link for the wholesale portal, which is different from the link for regular customer accounts:
  
  Wholesale Portal Login: Click Here
  Wholesale Registration: Click Here
  
  Also, please verify that you are using the email address associated with your wholesale account when logging in. If you have any issues or questions, feel free to contact us.    

• How to Make Covert Op Cold Brew Coffee: Makes:1 LiterGrind: Coarse Active Time:5 minutes Total Time:12-24 hours Ingredients:
  
• 1 cup Covert Op Cold Brew Coffee (coarse ground)
• 4 cups filtered cold water

Equipment:

• 1-liter mason jar, growler, or bottle
• 3-4 layers of cheesecloth or 1-2 coffee filters

Directions:

1. Add coffee grounds: Put 1 cup of coarse-ground Covert Op Cold Brew Coffee into your jar.
2. Add water: Pour in 4 cups of filtered cold water, filling the jar.
3. Mix: Secure the lid and gently shake or turn the jar to mix the water and grounds. Refrigerate for 12-24 hours. (Shake gently again after 12 hours.)
4. Strain: Once brewed, strain the cold brew using 3-4 layers of cheesecloth or 1-2 coffee filters into another container.
5. Serve & Store: Dilute with water, ice, or milk to your taste. Store in the fridge for up to a week.

Feel free to reach out if you have any questions! Enjoy your cold brew!

• When you subscribe to Blackout Coffee, you can expect a range of benefits that will elevate your coffee-drinking experience:

1. Freshly Roasted Beans: Your coffee beans are freshly roasted and carefully packaged to ensure maximum freshness. The beans are stored in resealable pouches, locking in the flavor until they reach your doorstep.

2. Variety of Blends: With each subscription delivery, you will receive a variety of coffee blends. This allows you to sample different types of coffee roasts and regions, expanding your palate and coffee knowledge.

3. Customization Options: Blackout Coffee Co understands that every coffee drinker has unique preferences. That's why their subscription service allows you to customize the quantity and frequency of your deliveries. You can choose how often you want your coffee to be delivered, ensuring that you never run low on your favorite brew.

• To manage your subscription—whether it's changing flavors, adjusting delivery frequency, or adding new products to explore a wider variety of coffee options—be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  
  Steps to Your Subscription:
  
  1. Log in to Your Account
  2. Go to the "Manage My Subscriptions" section and select it.

• To pause or skip a delivery for your subscription, follow these simple steps.—be sure to make these changes before your next billing date to ensure a seamless update to your preferences.

Steps to Your Subscription:
1. Log-in to Your Account
2. Go to the "Manage My Subscriptions" section and select it.

3. Choose "Pause" or "Skip": Select the appropriate option to pause or skip your delivery.

4. You can now select if you want to Skip or Pause your Subscription.

• You can easily add a new product to your subscription or make a one-time purchase by following these simple steps. —be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  
  Steps to Your Subscription:
  1. Log in to Your Account
  2. Go to the "Manage My Subscriptions" section and select it.

3. Click on "Edit Products":

4. To Add a Product Subscription: Click on "Add Product(s) to Subscription."
5. Find your Product on the " Search Bar"
6. To Add a One-Time Purchase or Subscribe & Save Item: Select the items below the option then Select "Add Product."

• You can easily swap your current product for a new one by following these simple steps. —be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  
  Steps to Your Subscription:
  1. Log in to Your Account
  2. Go to the "Manage My Subscriptions" section and select it.

3. Click on "Edit Products":

4. Click on the "Three Dots".
5. Select "Swap Item".
6. Find your product on the "Search bar" and Select the Product you wanted to swap with.
7. Select " Confirm.

8. Save Your Changes.

• Updating or changing your credit card or adding a backup payment method to your subscription is easy. --be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  
  Steps to Your Subscription:
  1. Log in to Your Account
  2. Go to the "Manage My Subscriptions" section and select it.
  

3. Go to "Add Backup Card" and Select It.

4. Select "Add new Payment Method"
5. Enter your new payment details and save the changes.

• Changing the frequency of your subscription is easy. —be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  
  Steps to Your Subscription:
  1. Log in to Your Account
  2. Go to the "Manage My Subscriptions" section and select it.

3. Click on "Edit Frequency":

4. Adjust the Frequency and Set the Next Order Date: Make your changes as needed.
Click "Apply" to Save Changes.

• Getting your subscription shipped earlier is easy.—be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  
  Steps to Your Subscription:
  1. Log in to Your Account
  2. Go to the "Manage My Subscriptions" section and select it.
  

3. Click on "Get Now": This will create an immediate order in our system.
4. Select "Confirm".

• To change the shipment date for your subscription, follow these steps. —be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  
  Steps to Your Subscription:
  1. Log in to Your Account
  2. Go to the "Manage My Subscriptions" section and select it.

3. Click on "Next Order Date":

4. Set Your Desired Order Date:
5. Choose the new shipment date.
6. Click "Confirm" to Save Changes.

• We're sorry to hear that you want to cancel your coffee subscription.
  
  Before we proceed with the cancellation, we recommend pausing your subscription temporarily to give you some time to consider your options. You can reschedule your next recurring date, skip your next order, or pause your subscription for as long as you need. These options allow you to continue enjoying the benefits of your subscription at your convenience.
  
  If you still wish to cancel your subscription, we're here to assist you. —be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  
  Steps to Your Subscription:
  1. Log in to Your Account
  2. Go to the "Manage My Subscriptions" section and select it.
  

3. Click on "Cancel":
4. Click "Confirm" to Save Changes.