Shipping Protection
Shipping Protection covers packages that are lost or damaged.
Coverage takes effect immediately following checkout and continues until goods are delivered and received safe and sound by the customer.
You can choose to add it to your order in your cart. If you opt out of Shipping Protection, please reach out to your local post office if your package is missing or damaged.
Reporting a claim:
Claims can be filed by simply using the contact us form.
Claims must be filed within 30 days from the date of shipment. For lost shipments, please wait 20 days, or 30 days for international shipments. Claims for damaged shipments may be filed immediately.
Fraud Policy:
By purchasing Shipping Protection, you certify that all information provided is accurate and truthful. Any fraudulent claim will make the shipper and/or consignee liable for prosecution for mail fraud under federal crime code.
All orders are shipped from our facility within 1-2 business day(s). For shipping itself you should expect the shipping carrier to take 1-5 business days to deliver your package.
We offer FREE shipping for the 48 Contiguous States in the USA on all orders of $75 or more. Coffee Club orders ship FREE.
