Fast Shipping. Fresh Roasted. Hassle-Free Support.
Everything you need to know about Blackout Coffee shipping, tracking, returns, refunds, damaged orders, and Coffee Club subscription support.
Shipping, returns, and order support for Blackout Coffee Co.
Blackout Coffee ships from our Florida facility. Coffee is roasted for freshness, most orders ship within 2 business days, and tracking is sent automatically once your order leaves our facility. Because coffee is a fresh food product, opened coffee items generally cannot be returned, but if there is an issue with your order, our team is here to help.
How Blackout Coffee ships your order
We roast, pack, and ship orders from our facility in Florida, USA.
How fast does Blackout Coffee ship?
Most orders ship from our Florida facility within 2 business days. Delivery time after shipment typically depends on the carrier, your location, weather, and overall carrier volume.
During holidays, major launches, and sale events, processing may take a little longer because of higher order volume.
Which shipping carriers does Blackout Coffee use?
Orders may ship through USPS, UPS, FedEx, DHL, Amazon, or another available carrier based on your address, package weight, and the shipping method selected at checkout.
If you need a specific carrier, choose that carrier option at checkout when available.
Where does Blackout Coffee ship?
Blackout Coffee currently ships within the United States, U.S. territories, and APO / FPO / DPO addresses.
We do not currently ship to Canada or other international countries.
Does Blackout Coffee ship to P.O. Boxes?
We do not ship to P.O. Boxes. Please use a physical delivery address when placing your order.
Does Blackout Coffee ship to APO, FPO, or DPO addresses?
Yes. For APO/FPO/DPO orders, enter the country as United States, the city as APO, FPO, or DPO, and the state as AE, AP, or AA. Please include the correct military ZIP code and as much unit detail as possible.
Once a package enters the military or diplomatic mail system, tracking visibility may be limited.
Tracking your Blackout Coffee order
Once your order ships, tracking details are sent automatically.
How do I track my Blackout Coffee order?
When your order ships, you’ll receive an email with a clickable tracking number. You can also log in to your Blackout Coffee account, go to your orders, and select the order you want to track.
Please allow time for the carrier to scan the package and update tracking after the shipment notification is sent.
Why is my tracking not updating?
Tracking can take time to update after the carrier receives the package. Weather, carrier processing, peak shipping seasons, and regional delays may also affect tracking scans.
If tracking has not updated after several business days, contact the carrier first with your tracking number. If you still need help, contact our support team.
What if my package says delivered but I did not receive it?
If tracking shows delivered but the package is missing, check around your delivery location, with household members, neighbors, your mailroom, or building office. Some carriers mark packages delivered shortly before final drop-off.
If the carrier confirms the package was not delivered or the shipment is officially lost, contact our team and we’ll review the issue.
Can I cancel or change my order after placing it?
One-time orders can only be canceled or changed if they have not entered fulfillment. Once an order is marked fulfilled or has shipped, it can no longer be canceled, modified, or refunded.
If you need help, contact us as quickly as possible after placing your order.
Returns, refunds, and damaged orders
Our goal is to keep the policy clear while still taking care of customers when something goes wrong.
The Blackout Promise: We stand behind every order. Because coffee is a fresh food product, we generally cannot accept returns or exchanges on coffee, tea and cocoa items. However, if there’s an issue with your order, damaged shipment, freshness concern, or product quality issue, our support team will work with you to make it right. Depending on the situation, that may include a replacement, store credit, or refund. Please contact us within 14 days of delivery regarding coffee-related concerns.
Can I return coffee?
Because coffee is a fresh food product, we generally cannot accept returns or exchanges on coffee items. This helps protect freshness, quality, and food safety.
If something is wrong with your order, damaged shipment, freshness concern, or product quality issue, contact our support team within 14 days of delivery and we’ll work with you to make it right.
Can I return apparel, mugs, tumblers, or gear?
Unused merchandise such as apparel, mugs, tumblers, and gear may be eligible for return within 30 days of purchase if it is unused and in its original packaging.
Used merchandise cannot be returned. Original shipping fees are not refundable and may be deducted from any refund or store credit. Customers are responsible for return shipping fees unless the issue was caused by an error on our end.
What items are final sale?
Special edition coffee, gift boxes, custom products, grind-specific products, pre-order items, and any used items are not eligible for return, refund, or exchange unless there is a verified issue with the order.
What if my order arrives damaged or incorrect?
If your order arrives damaged, incorrect, or missing an item, contact our support team with your order number and clear photos of the package and items received.
We’ll review the issue and help with the best available resolution.
Subscription shipping and cancellation policy
Manage your Coffee Club subscription before your next billing date.
Does Coffee Club include free shipping?
Yes. Coffee Club subscription orders ship free to the 48 contiguous United States.
Coffee Club may not be available in Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Northern Mariana Islands, U.S. Virgin Islands, and some other territories.
Can I pause, skip, modify, or cancel my Coffee Club subscription?
Yes. You can pause, skip, modify, or cancel your Coffee Club subscription from your subscription dashboard.
Changes must be made at least 48 hours before your next billing date. Once a subscription order has processed, it cannot be canceled, modified, or refunded.
Where do I manage my Blackout Coffee subscription?
You can manage your Coffee Club subscription through your Blackout Coffee subscription dashboard. From there, you can view upcoming orders, update products, adjust frequency, skip, pause, or cancel.
We’re here to help with your Blackout Coffee order.
For the fastest support, include your order number, email address used at checkout, and photos if your package arrived damaged or incorrect.