Help Center & FAQs

Blackout Coffee is an American family-owned coffee company known for bold, fresh-roasted coffee, coffee pods, instant coffee, subscriptions, gear, and limited-edition coffee drops. We focus on premium coffee, strong values, and a direct relationship with our customers.

Blackout Coffee is roasted in the USA at our facility in Florida. We roast in small batches to maintain freshness, consistency, and bold flavor across our coffees.

Yes. Blackout Coffee is a family-owned American company. We started with a simple mission: make premium coffee for people who want better coffee from a brand that shares their values.

Blackout Coffee combines bold coffee, fresh roasting, American values, direct-to-customer service, and a strong customer community. We offer whole bean, ground coffee, pods, instant coffee, subscriptions, rewards, and exclusive drops for Coffee Club members.

No. Blackout Coffee is not veteran-owned. We are a family-owned American coffee company that proudly supports military members, first responders, and customers who share our mission.

Yes. Through Operation Blackout, customers can help send coffee care packages to deployed military members and units. This program helps get Blackout Coffee into the hands of those serving far from home.

Most Blackout Coffee orders ship within 1-2 business days after the order is placed. During major promotions, holidays, or high-volume sales events, processing may take slightly longer.

Our current shipping promise is that most orders ship within 1-2 business days after the order is placed. Our coffee is roasted in the USA and packed to deliver a fresh, bold coffee experience.

Once your order ships, you will receive a shipping confirmation email with tracking information. You can also log into your Blackout Coffee account to view your order status and tracking details when available.

Tracking can take 24-48 hours to update after the carrier receives the package. If tracking has not updated after several business days, contact our support team and we will help look into it.

Blackout Coffee ships orders using major carriers depending on the package, destination, and shipping method available at checkout.

Blackout Coffee may offer free shipping on eligible orders, subscription orders, or promotional offers. Free shipping details are shown at checkout and may vary by offer.

Yes, Coffee Club subscription orders are eligible for free shipping based on the current Coffee Club offer. The exact shipping benefit will be shown during checkout and in your subscription details.

Not currently. Blackout Coffee currently ships within the United States only. We are evaluating international shipping options for the future.

Yes, when carrier service is available, Blackout Coffee can ship to APO/FPO addresses. Delivery times may vary depending on the destination and military mail handling.

First, check around your delivery area, with household members, neighbors, mailrooms, and carrier delivery notes. If you still cannot locate your order, contact our support team and we will help review the issue.

Blackout Coffee is roasted in the USA and packed to deliver a fresh, bold coffee experience. Most orders ship within 1-2 business days after they are placed, though processing may take slightly longer during major promotions or holidays.

Our strongest coffee options are typically our darker, bolder roasts and high-caffeine blends. If you want maximum intensity, look for coffees described as bold, dark, high-caffeine, or extra strong.

Our dark roast coffees are designed for customers who want a bold, full-bodied cup with deeper roasted flavor. Check the roast level on each product page to compare medium, medium-dark, dark, and French roast options.

Yes. Blackout Coffee offers whole bean coffee for customers who prefer to grind fresh at home. Whole bean is a great choice if you want more control over grind size and brewing method.

Yes. Many Blackout Coffee roasts are available ground for convenience. Ground coffee is a good option for drip coffee makers, reusable pods, pour-over, and other common brewing methods.

Choose whole bean if you want maximum freshness and control over grind size. Choose ground coffee if you want convenience and a faster brewing routine.

Yes. Blackout Coffee offers coffee pods for customers who want fast, convenient single-serve brewing. Pod availability may vary by roast and product line.

Yes. Blackout Coffee offers instant coffee options for customers who want bold coffee with maximum convenience at home, work, or on the go.

Yes. Blackout Coffee offers decaf coffee options for customers who want the flavor of coffee without regular caffeine levels. Check the decaf product page for current availability and details.

Our flavored coffees are designed to add flavor without turning your coffee into a sugary drink. Always check the product page for the most accurate ingredient and nutrition information.

Blackout Coffee focuses on premium coffee, bold flavor, and quality roasting. Individual product details may vary by roast, origin, and blend, so check each product page for the most specific information.

Store coffee in a cool, dry place away from heat, moisture, sunlight, and strong odors. Keep the bag sealed tightly after opening. For best flavor, avoid storing daily-use coffee in the freezer.

Coffee tastes best when used soon after opening. For the best experience, keep it sealed, store it properly, and use it within a few weeks of opening.

Medium-dark and dark roasts are usually strong choices for espresso because they produce a bold, rich flavor. Whole bean coffee is recommended so you can grind it fine for espresso brewing.

Bold medium-dark and dark roasts work well for cold brew because they create a smooth, strong concentrate. Choose whole bean and grind coarse for best results.

Coffee Club is Blackout Coffee’s subscription program. You choose your coffee, delivery frequency, and quantity, and your coffee ships automatically on your schedule.

Coffee Club benefits may include subscription savings, free shipping on eligible subscription orders, rewards perks, exclusive drops, and the convenience of never running out of coffee.

No. Coffee Club is not a paid membership. There is no separate membership fee. You only pay for the subscription products you choose.

Yes. You can cancel your Coffee Club subscription. To manage your subscription, go to blackoutcoffee.com/manage-subscription and log into your account.

You can skip an upcoming Coffee Club shipment from your subscription dashboard. Go to blackoutcoffee.com/manage-subscription, select the subscription you want to manage, and choose the skip option for the upcoming order.

You can pause your subscription from your subscription dashboard when that option is available. Go to blackoutcoffee.com/manage-subscription and select the subscription you want to manage.

Go to blackoutcoffee.com/manage-subscription, choose your subscription, and update the delivery frequency. Available options may include 30, 60, or 90 days depending on the product.

Go to blackoutcoffee.com/manage-subscription, select your subscription, and choose the option to swap or edit products. Product availability may vary.

Subscription shipping addresses should be updated inside your subscription dashboard at blackoutcoffee.com/manage-subscription. Updating your regular store account address may not always update an active subscription shipment.

You can update your subscription payment method through your subscription dashboard at blackoutcoffee.com/manage-subscription. Follow the payment update prompts inside your account.

Subscriptions may be managed in a separate subscription dashboard from your standard order history. Go to blackoutcoffee.com/manage-subscription to manage Coffee Club orders, shipping addresses, billing, skips, pauses, swaps, and cancellations.

In many cases, you can add eligible products to an upcoming subscription shipment from the subscription dashboard. Go to blackoutcoffee.com/manage-subscription and check your upcoming order options.

Make changes before your next subscription order processes. Once an order has already processed or entered fulfillment, changes may not be possible.

Some Coffee Club starter kits may include bonus items such as gear, accessories, or gifts in the first shipment only. Recurring subscription shipments include the coffee products in the subscription, not the first-order bonus items.

Blackout Reserve Club is our rotating coffee subscription for customers who want curated roast selections and limited releases. More details will be announced as this club is finalized.

Flavor Reserve Club is our rotating flavored coffee subscription for customers who want new, seasonal, or limited flavored coffees on a recurring schedule. More details will be announced as this club is finalized.

Blackout Rewards lets customers earn points and redeem rewards based on eligible purchases and account activity. Sign into your account to view your current rewards balance and available rewards.

You can earn points through eligible purchases and other reward-earning actions shown in your rewards account. Points and earning rules may vary by offer or promotion.

Log into your Blackout Coffee account, open the rewards area, and choose an available reward. Follow the instructions to apply the reward to an eligible order.

Reward and discount stacking may be limited depending on the offer, promotion, or checkout rules. If a reward does not apply, check whether another discount is already active.

Rewards points may take time to appear after a purchase. If points are still missing, contact support with your order number and account email so we can review it.

Yes. Blackout Coffee offers wholesale options for approved businesses, retailers, offices, organizations, and partners. Apply or log in at our wholesale page.

Visit the Blackout Coffee wholesale page and complete the wholesale application. Our team will review your information and follow up with next steps.

Approved wholesale customers can log in through the Blackout Coffee wholesale page using the login instructions provided after approval.

Yes. Businesses, offices, teams, organizations, and approved partners can apply for wholesale or bulk ordering through the Blackout Coffee wholesale page.

A common starting point is 1-2 tablespoons of ground coffee for every 6 ounces of water. Adjust stronger or lighter based on your taste and brewing method.

To brew stronger coffee, use more coffee, grind fresh when possible, choose a bolder roast, and avoid adding too much water. For best results, adjust one variable at a time.

Use coarse-ground coffee and cold water, steep for 12-18 hours, then strain. Start with a strong ratio, then dilute the concentrate with water, milk, or ice to taste.

Use coarse-ground coffee, hot water just off boil, and steep for about 4 minutes before pressing. French press works well with bold, full-bodied coffees.

Use fresh coffee, clean equipment, filtered water, and the right grind size. Measure your coffee and water consistently so you can adjust strength to your taste.

Yes. Grinding whole bean coffee right before brewing usually gives you the freshest flavor and aroma. If convenience matters more, ground coffee is still a great option.

Use a medium-fine grind, place a filter in your pour over dripper, rinse the filter, add coffee, bloom with a small amount of hot water for 30-45 seconds, then pour slowly in circles until you reach your target amount. Blackout Coffee’s stainless steel pour over coffee dripper is a simple way to brew a clean, bold cup at home or while traveling.

Use coarse grind for cold brew and French press, medium grind for drip coffee, medium-fine for pour over, and fine grind for espresso. Adjust based on taste and your brewing equipment.

Filtered water usually makes better coffee because it reduces off-flavors that can come from tap water. Avoid distilled water because coffee needs some mineral content for better extraction.

Yes. We recommend washing apparel before first wear for the best fit, feel, and softness. Always follow the care instructions on the garment label.

Some apparel may occasionally show temporary marks from the manufacturing, printing, folding, or packaging process. These marks are not permanent and typically disappear after the first wash.

If the issue remains after washing, contact Blackout Coffee support and include photos so our team can help review it.

Yes. Blackout Coffee offers loose-leaf tea options. For current availability, visit our Cocoa & Tea page.

Use fresh hot water and steep loose-leaf tea for the recommended time based on the tea type. As a general rule, use about 1 teaspoon of loose-leaf tea per 8 ounces of water, then adjust stronger or lighter to taste.

Yes. Blackout Coffee offers cocoa products. Our cocoa is designed to be simple, rich, and easy to make, with only two core ingredients plus flavoring in flavored cocoa options.

Mix the recommended serving of cocoa with hot water or milk, stir well, and adjust to taste. For a richer cup, use milk or add a splash of cream.

If you need help with an order, subscription, shipping issue, return, reward, or product question, contact Blackout Coffee support through the contact page. Include your order number and account email when possible so our team can help faster.

Include your order number, email address, a short description of the issue, and photos if the item arrived damaged or incorrect. This helps our team resolve the issue faster.

Go to blackoutcoffee.com/manage-subscription to manage your Coffee Club subscription, including skips, pauses, swaps, billing, shipping address, and cancellations.